Pumpkin Patch Gift Cards
What is a Pumpkin Patch gift card and where can I use it?
Due to the receivership, gift cards will be honoured on a ‘dollar-for-dollar’ basis. For example, a $40 purchase can be paid for with a $20 gift voucher and $20 cash; a $100 purchase with a $50 gift voucher and $50 cash etc.
Gift card is a pre-paid debit card similar to a gift voucher. It can be used to buy merchandise in any New Zealand or Australian Pumpkin Patch retail.
What can I buy with my gift card?
You can buy any product (except gift cards) using a gift card currently selling in any Pumpkin Patch store located in New Zealand and Australia, online, by phoning our Customer Care Centre and by mail order.
How quickly can I use my gift card?
If the gift card is purchased in store, you can use your card immediately. The gift card must be present at the time of the purchase.
Can anyone use my gift card?
Yes, you and anyone you have chosen are able to use your gift card. Yourself or the person you have chosen must be in physical possession of the gift card at the time of redemption.
Can I use my Pumpkin Patch gift card in another country?
Only if bought from New Zealand or Australia, they can be used in either country.
Why do I have a code on my gift card?
A code is a personal identification number that is unique to your gift card. For security, we require the code when you are purchasing Pumpkin Patch products online or via our Customer Care. You can find your code on the back of the card in the top right corner under the silver scratch-off area. You don't need to use the code if you are using your gift card in store.
What should I do if I lose my gift card or if it is stolen?
Pumpkin Patch is not responsible for lost or stolen gift cards. Lost or stolen gift cards will not be replaced. We will however deactivate a gift card at your request. To report a lost or stolen gift card please call 0800 PUMPKIN (786 754) or visit one of our stores. Gift cards are not redeemable for cash.
I want to check my balance
If you would like to check your balance, please click here.
Does my gift card expire and what happens to my unused balance?
Gift cards have no expiry date. The unused balance remains on your card for future use.
Can I buy an item that costs more than the available balance on my gift card?
Yes, if your order is more than the amount on your gift card, you will need to pay for the balance with additional Pumpkin Patch gift cards, cash, debit cards or with a credit card.
How many gift cards can I use for each transaction?
You may use as many gift cards as you like for making a payment in store. If purchasing online, the site will limit your payment options up to three gift cards only. If you wish to redeem more than three gift cards for your online order, you must call our Customer Care Centre and place the order with us over the phone.
Terms and Conditions
Gift card is issued by Pumpkin Patch Ltd and is redeemable in full or part payment for merchandise only at Pumpkin Patch stores situated in New Zealand and Australia, online at www.pumpkinpatchkids.com, through New Zealand & Australian Pumpkin Patch Catalogue or by phone at 0800 PUMPKIN (786 754). Pumpkin Patch Gift Cards issued in Australia can be redeemed in New Zealand and vice versa. An exchange calculation is in place allowing this to happen. This calculation will use the most current exchange rate at the time of calculation.
Gift card is not a cheque guarantee, credit or charge card. Any balance remains on the card. No change will be given.
Gift card cannot be redeemed for cash or used for payment on any account, unless required by law. The minimum amount that can be initially loaded on to a gift card is $5. The maximum gift card limit is $1,000.
Please safeguard gift cards. It cannot be replaced if lost, stolen or damaged. We reserve the right to change any terms and conditions under which gift card was issued at any time.
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